Returns and refunds

Your 14-day right of withdrawal

As a consumer you may cancel your purchase within 14 days from the day you (or someone you name) receive the goods, without giving a reason.

To cancel, email shop@flyt-tech.com with your name, order number and the products you're returning, within those 14 days. A clear statement is enough; you don't have to use a form.

Sealed products

For health and hygiene reasons, a sealed skincare product can't be returned once you have broken its seal after delivery. You can still cancel for unopened products.

Sending products back

Send the products back within 14 days of telling us you're cancelling. We email you the return address. You pay the cost of returning them. You're responsible for any loss in value caused by handling the products more than needed to see what they are.

Your refund

We refund everything you paid, shipping included, within 14 days of receiving your cancellation, to the card you paid with. We may wait with the refund until we have received the products back, or you have shown that you've sent them.

Faulty, damaged or wrong products

Email us with your order number and a photo. We send a replacement or refund you in full, and you don't pay for any return.